Refund and Returns Policy

Tripoli Market Refund and Returns Policy

Effective Date: [9/9/2024]

At Tripoli Market, we are committed to providing you with the freshest and highest quality products. We understand that sometimes you may need to return a product, and we are here to make that process as smooth as possible. Please review our Refund and Returns Policy below.

1. Eligibility for Refunds and Returns

1. Perishable Goods:
   • Perishable items such as fresh produce, dairy, meat, and seafood are non-refundable unless they are damaged, spoiled, or delivered incorrectly.
   • If you receive perishable items that are not up to our quality standards, please contact us within 24 hours of delivery.
2. Non-Perishable Goods:
   • Non-perishable items can be returned within 14 days of purchase, provided they are unopened, unused, and in their original packaging.
   • A receipt or proof of purchase is required for all returns.
3. Damaged or Incorrect Items:
   • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund.

2. Refund Process

1. Refund Method:
   • Refunds will be processed using the original payment method. If you paid by credit/debit card, the refund will be issued to the same card. For cash on delivery, a store credit or bank transfer will be offered.
2. Processing Time:
   • Refunds will be processed within 7 business days of receiving the returned item or confirming the issue with the product.

3. Return Process

1. Initiating a Return:
   • To initiate a return, please contact our customer service team at [insert contact information]. Provide your order number, details of the product you wish to return, and the reason for the return.
2. Return Shipping:
   • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. In-Store Returns:
   • Items purchased online can also be returned in-store at [insert store address]. Please bring your receipt or order confirmation email.

4. Non-Returnable Items

• Gift cards
• Clearance items
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact our customer service team.

6. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

• Phone: [81 134 282]
• Email: [tripoli.market.store@gmail.com]
• Address: [Tripoli – Sakafe Street – infront Furn u Fakhar]